S1
Updates at least every 60 minutes until mitigated.
Checking monitored services
SageWM status
Customer-visible status for SageWM Workforce Management. Incident posts are PHI-free and describe impact in service terms.
Service status
Web workspace
OperationalThis public status surface rendered successfully.
API
CheckingChecking API health from this browser.
Worker jobs
OperationalBackground work is covered by production health checks and incident review.
Notifications
OperationalCustomer messaging follows the incident cadence below.
AI gateway
OperationalModel calls use the governed gateway and bounded degradation path.
Incident update cadence
S2
Updates at least every 4 hours until mitigated.
Closure
Resolution note posted after mitigation for S1 and S2 incidents.